Tech Support Specialist

Job description

Shift is the leading AI platform for insurance. Shift combines generative, agentic, and predictive AI to transform underwriting, claims, and fraud and risk - driving operational efficiency, exceptional customer experiences and measurable business impact. Trusted by the world's leading insurers, Shift delivers AI when and where it matters most, at scale and with proven results. Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance. YOUR ROLE: As a member of Shift Technology's Infrastructure team, your role will be to: - Successfully complete support tickets - Successfully complete project tickets - Be responsible for following all processes - Manage desktop computers, make sure they are compliant with security policies - Manage the badge access system - Manage computer inventory and system performance - Maintaining office printer - New user onboarding and offboarding - Manage laptop delivery in remote locations - Manage the internal Windows App (Intune) Store - Maintain great co-worker relationships - Deploy n...