Clinical Secretary - Family Medicine

Job description

Overview Schedules appointments, tests or procedures, responds to patient calls, provides instruction/support to staff for communicating with patients and may act as liaison between providers & specialists outside of D-H. Responsibilities: - Responds to patient calls providing general information and education. - Greets patients arriving for appointments, provides appropriate questionnaire(s), answer questions and assists patients with completion of forms and use of technology, acknowledges any delays and keeps patient updated – Per department/location need. - Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support. - Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed. Reviews wait list, manages multiple e-DH worklists and reschedules patients to assure schedules are fully booked and patients’ needs are met. - Completes any follow up needs for patients as directed by the After Visit Summary (i.e., booking appointments, scheduling lab and radiology exams or arranging for any external procedures). - Receives incom...