Manager of Customer Service and Support

Job description

Manager of Customer Service & Scheduling 📍 In-Office | Full-Time | Salary + Bonus 📊 Reports to: Director of Operations Lead the Experience. Drive the Execution. Make an Impact. Are you a customer-focused leader who thrives at the intersection of operations, people leadership, and problem solving ? Do you enjoy building efficient systems while delivering exceptional customer experiences? We’re looking for a Manager of Customer Service & Scheduling to lead a high-performing team responsible for coordinating project schedules, supporting installation success, and ensuring every customer interaction reflects excellence. This role is ideal for a proactive leader who can balance strategy and execution , elevate team performance, and keep operations running smoothly from start to finish. 🚀 What You’ll Do Operations & Scheduling Leadership: - Oversee scheduling for all project tasks and post-installation service cases - Coordinate installation and service schedules to ensure on-time completion - Communicate project timelines and responsibilities to field teams - Assist in troubleshooting installation-related challenges - Provide regular progress updates and reporting to leadership Customer...