Associate, Client Success

Job description

Overview: Guidepoint’s Business Development teams are passionate about expanding our reach with both new and existing clients. We support all Guidepoint’s service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to help every potential client make the most of their partnership with Guidepoint. Play a vital role in Guidepoint’s success. Guidepoint is seeking a qualified candidate for an Associate, Client Success role on the Institutional Client Success team. This person will support senior members of the team as they promote our services to various clients (Institutional companies), in order to grow overall usage. What You’ll Do: - Partner with the Success team to increase user base at client firms by employing a thoughtful and strategic outreach approach - Conduct cold calls, emails and other lead generation efforts to meet designated project, new client activation, and meeting targets - Monitor client usage trends and identify inflection points in their usage data to proactively reach out and identify any potential pain points - Onboa...