Technical Support Engineer II

Job description

An Amazing Career Opportunity for a Technical Support Engineer II!! Location: Austin, Texas or Eden Prairie, Minnesota Job ID: 47258: The Technical Support Engineer II is responsible for delivering an outstanding customer experience by providing technical support for HID Global Physical Access Control products. This role supports internal sales teams, channel partners, and end-users through phone, email, chat, and remote sessions. The position requires strong troubleshooting skills, product knowledge, and the ability to diagnose complex access control system issues. Success in this role is driven by technical expertise, customer advocacy, and collaboration with engineering, product management, and operations teams. Who are we?: HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo Physical Access Control Solutions (PACS): HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced,...