Team Leader

Job description

Company: Marsh Risk Description: R_349874 - Team Leader We are seeking a talented individual to join our Aviation Claims team at Marsh Risk. This role will be based in Norwich. This is a hybrid role that has a requirement of working at least three days a week in the office. Using your knowledge of the business and current processes, this role is key in driving the team forward in terms of efficiency and performance. Marsh Risk have a number of tools available including global data, client information, AI and automation tools. The Team Leader will be responsible for sup p orting best pra c t ic e t hrou g h t h e d e v e l o p m e n t o f s ta f f a n d t h e i m p l e m e n ta t i o n a n d m a n a g e m e n t o f n e w i n i t i a t i v e s. We will count on you to: - Engage with key stakeholders and clients as required - Oversee day to day operational activity of the team including guidance through change, data delivery and MI reporting. - Ensure team meets SLAs, KPIs and business objectives, through effective management of people and processes. - Oversee day to day operational activity of the team, managing and prioritising own and team workloads to meet deadlines and targets an...