Customer Service Representative I
Indiana University Health · Bloomington, Indiana, US
Overview We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for indivi...
Job description
Overview We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day. SCHEDULE **PART TIME Hours = 24 hours per week** Monday-Friday 7:45am-8:15pm (10/12 hour shifts): Saturday & Sunday 7:45am-6:15pm: Holiday availability required. Training: Week 1: Tuesday-Friday 8:00am-4:30pm Week 2: Monday-Thursday 8:00am-4:30pm: WORK LOCATION: Bloomington West Urgent Care: South Liberty Drive KEY RESPONSIBILITIES: - Responds to patient/customer inquiries via phone and email in a timely and professional manner. - Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines. - Collaborates with other departments for issue resolutions as necessary. - Accurately gathers and documents patient/customer information and interactions for database recording and scheduling. - Processes orders, exchanges, and other service requests. - Maintains professionalism and a positive attitude in all patient/customer interactions. REQUIREM...