Customer Success Manager DSO

Job description

Primary Responsibility: The Customer Success Manager (CSM) plays a key role in working with Dental Service Organizations and with 3Shape Reseller Partners in Italy. The focus will include all types of Strategic Accounts including but not limited to DSO’s, Educational Institutions, Government and others. The relationship with these Strategic Accounts begins from the first meeting of interest, continues through any Proof of Concept, and culminates when the implementation phase is completed. The relationship then continues throughout the customer journey. Activities include, but are not limited to, Proof of Concept planning and implementation, pre-sales support, training planning, equipment procurement, and relationship management. Importantly, the CSM continues the relationship well into the adoption and usage phases of the customer lifecycle. The CSM is responsible for acquiring and onboarding new customers while driving growth and adoption across current partnerships. Success is measured by the extent of user implementation, adoption, and overall successful usage of 3Shape Dental Solutions (hardware and software) as well as stellar alignment with local and global 3Shape stakeholder...