Customer Service Officer

Job description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi’s Commercial Cards Team. By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview: In 2002, Citi established its regional Commercial Cards business to cater to the ever-growing needs of our clients, providing Travel, B2B and Virtual card solutions. The regional EMEA business now covers more than 600 corporate clients, 45 markets with significant further expansion underway. The main responsibility for the Client Service Officer is to manage and optimize Commercial Cards programs for Citi’s valued clients, answering client inquiries and performing program maintenance. What you will do: Daily client communication via email, ad-hoc conference calls resulting in effective action Ensure client card programs operate optimally for the client organization and toward Citi’s overall service strategy Day-to-day issue resolution with key internal contacts and client’s organization with an emphasi...