RDC Operations Coordinator

Job description

SUMMARY: Maintains responsibility for fair and timely determinations in all aspects of Subaru retailer parts claims, as well as professional handling of all retailer inquiries as related to Regional Distribution Center (RDC) parts operations. Additionally, responsible for providing multi-level support to the RDC Manager, Operations Manager(s), and warehouse team, which includes coordinating the functions required to effectively implement various warehouse and administrative policies and procedures. PRIMARY RESPONSIBILITIES: - Processes and maintains retailer parts return claims by providing professional and timely communication and determining credit / debit / cancellation outcomes as necessary. - Provides timely resolution for retailer concerns and inquiries including parts orders and returns, claims, billing, credits, shipment tracing, discrepancies, etc. Makes mutually beneficial determinations concerning claims exceptions and discrepancies, which requires analytical review and approval or denial based on case circumstances. - Provides professional guidance to retailers and Subaru of America (SOA) Field team management to ensure that return procedures are addressed and followed...