Regional Security Operations Center (RSOC) Supervisor

Job description

Work Schedule First Shift (Days) Environmental Conditions: Office DESCRIPTION: The RSOC Supervisor is responsible for program-level leadership of the Regional Security Operations Center (RSOC) supporting sites onboard to the RSOC. This operationally focused supervisor provides high-level oversight of RSOC performance, defines and enforces alarm triage and escalation policy, acts as the regional security systems specialist, and leads onboarding and continuous improvement for RSOC-supported sites. The RSOC Supervisor sets standards, governs operational outcomes, and escalates incidents and systemic issues. How you will make an impact: Serve as the program owner for RSOC operations within the assigned region: set RSOC strategy, governance, operational standards and KPIs. Provide high-level supervision of RSOC performance and staffing models (scheduling, readiness, coverage). Lead executive- and regional-level reporting on RSOC activity, trends, and KPIs (alarm handling times, false-alarm rates, incident closure metrics). Define and maintain the alarm triage matrix, escalation playbooks and operator SOPs for access control, intrusion and life-safety events; ensure consistent, auditable...