Lead Relationship Management (Remote-Eligible)

Job description

Lead Relationship Management (Remote-Eligible) Responsible for building and maintaining a portfolio of key relationships with external and internal account stakeholders to drive business growth. Works cross functionally to meet business objectives such as new revenue generation, capability deployment, or marketing program development. Actively manages and escalates risk and customer-impacting complaints or issues within the day-to-day role to management. Responsibilities : Strategically partner internally and externally to identify new or additional business opportunities within existing high value accounts; maintain and grow relationships to attain new business opportunities and improve client experience. Ensure that risk is being mitigated as needed throughout the portfolio. Proactively address client inquiries and problem solve to resolve opportunities or issues. Negotiate contracts agreements while ensuring compliance with new processes and business practices. Serve as trusted advisor between Discover and their portfolio of accounts by maintaining relationships with key decision-makers across all divisions of the assigned partner. Advise network participants of operational init...