Assistant Front Office Manager

Job description

We are looking for the next great team member to join our Front Office Team as an Assistant Front Office Manager. Here is what you will be doing each day: - Train, recommend performance evaluations, resolve problems, provide open, communication and recommend discipline and/or termination when appropriate. - Respond to guest’s special request, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. - Implement company programs and supervise the daily operations of the Front Desk to comply with SOPs and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. - Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgement, sometimes revising approach to accommodate unusual situations. Authorize revenue allowances to remedy...