Account Executive

Job description

Overview Primary customer liaison between prospective and accredited/certified organizations at The Joint Commission. Manage assigned customer accounts throughout the duration of the Accreditation/Certification cycle and all ancillary related activities. Manage and assess the customers’ preparedness for surveys, coordinate survey planning, executing post survey analysis, and follow-up communications. Provide coaching and education to the customers related to the Accreditation/Certification process, workflows, enhancements/changes to the survey process and regulatory changes. Work under the guidance of the Lead Account Executive on an ongoing basis to ensure accuracy of work, excellent communication, and management of assigned customers. This position requires a minimum of two days ( Monday and Tuesday) in the Oakbrook Terrace Central Office. Responsibilities: As trained on all Joint Commission policies, the Account Executive will: - Customer Relationships : Maintain strong rapport with Primary Accreditation contacts in assigned accounts, Corporate Accreditation Contacts, C-Suite executives, and other identified survey coordinators. Serve as the primary point of contact for all TJC...