Director, Account Management

Job description

Job Context The Director of Account Management will lead and shape the overall Account Management strategy, driving customer retention, growth and long-term partnership success. This role is focused on building a high-performing team that delivers exceptional customer experiences, maximises product adoption and value, and strengthens relationships across our customer base. As a strategic leader and coach, you will empower the team to proactively manage customer relationships, identify opportunities for optimisation and expansion, and ensure customers achieve meaningful outcomes through our solutions. Location: Leeds (LS15), on-site 5-days a week. What You’ll Do: Collaborate with the CCO in the development and implementation of the Account Management (AM) strategy to drive revenue, improve customer experience and reduce churn and cancellation. Determine the team’s goals and plan how to improve operations, to ensure Company goals are achieved. Develop and execute strategies to maximise the value customers get from the platform. Drive revenue growth and retention of customers. Analyse customer (and other) data to monitor team performance and measure the effectiveness of the AM strateg...