Collections Specialist

Job description

Company Description As a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. Job Description: The Collections Specialist is responsible for contacting past students to collect outstanding payments while maintaining a professional and respectful relationship. This role requires strong communication skills, attention to detail, and knowledge of collection laws and company policies. Key Responsibilities: - Contact past students via phone, email, text or written correspondence to collect overdue payments - Review student accounts to determine outstanding balances and payment history - Negotiate payment plans and settlements in accordance with company guidelines - Update and maintain accurate records of all collection activities - Follow up on promises to pay and monitor repayment schedules - Resolve billing disputes and respond to inquiries - Ensure compliance with all applicable laws and regulations (e.g., Fair Debt Collection Practices Act) - Escalate unreso...