Collections Coordinator, Customer Service

Job description

Quick Facts Compensation: $17.75/hr plus monthly performance bonuses Onsite: Tempe, AZ Schedule: Fixed 40 hours/week - Regular, predictable attendance required No Sundays: One night per week (12PM-8PM): Every 4th rotating Friday (9AM-7PM): Every 4th rotating Saturday (8AM-12PM) with 9 hour shifts during the week (8AM-6PM and 10AM-8PM) - one scheduled day off in the week Why GLS?: GLS is dedicated to helping more individuals access affordable auto financing through advanced analytics and technology. For over 10 years, we have supported more than a million families, providing them with reliable transportation options in their daily lives. What You'll Do: - Manage a portfolio of auto loan accounts and reduce delinquency. - Contact customers to understand intent and ability to pay. - Maintain positive relationships while collecting on past-due balances. - Negotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts). - Follow state and company guidelines in a fast-paced environment. - Accurately document all contacts, outcomes, and follow-up in GLS systems. - Meet or exceed assigned goals and business plan objectives. - Mai...