Executive Director, Product Engagement and Retention

Job description

Build and manage Product experiences that turn cardholders into loyal advocates. In Chase’s CoBrand & Partnerships Card organization, you’ll lead Product for engagement and retention across marquee partnerships—moving the metrics that matter. As Executive Director of the Engagement & Retention team within CoBrand & Partner Product, you will own the post-acquisition cardholder lifecycle strategy—from onboarding and activation through long-term loyalty and value. You will lead and develop a high-performing team of Product Managers, setting clear priorities and delivering capabilities with speed and quality. Partnering closely with key cobrand partners and cross-functional teams, you’ll build integrated product experiences that deepen engagement and reduce attrition. You’ll be accountable for measurable outcomes, including activation rates, spend per card, digital engagement, and cardholder retention. Job Responsibilities: Communicate strategy, tradeoffs, and portfolio performance to executive and partner leadership with clarity and conviction. - Lead a team of Product Managers across engagement, retention, gamification, and cardholder lifecycle — setting strategy, managing priorities...