Customer Support Supervisor - Environmental Solutions

Job description

JOB SUMMARY: The Customer Support Supervisor - Environmental Solutions manages the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects and high-level customer concerns. This position will interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste. PRINCIPAL RESPONSIBILITIES: Works with sales representatives on pricing, scheduling and transportation issues. Monitors calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies. Recommends approaches and services to provide customers with exceptional service. Determines work procedures, prepares work schedules, and expedites workflow. Studies and standardizes procedures to improve efficiency. Interfaces with customers and operations to make sure projects are completed as requested. Provides proposals in reply to customer's requests for services. Makes decisions on how to schedule and coordinates transportation services. Arranges off-site shipments, prepares profiles, manifests and corresponds with transportation department. Ensures that customer service supports sales representat...