Branch Support Administrator

Job description

Amalgamated Bank seeks a Branch Support Administrator to provide client, administrative service and a high quality of customer service in a broad variety of activities. ESSENTIAL JOB FUNCTIONS: - Provide administrative support to the Department, in order to render quality service to clients and customers in need of special handling. - Responsible for managing, processing and tracking all commercial new account opening paperwork. - Maintain neat and accurate files, record, client correspondence, and statements. Daily scanning of documents ensuring all is appropriately indexed and reviewed. - Review monthly Account Analysis statements to ensure appropriate client billing. - Conduct investigations regarding discrepancies in accounts. Maintain spreadsheet regarding all pending investigations for accounts and resolutions. - Review large item checks daily, return item processing and consult with appropriate account officer in the pay decision process. Notify customers of overdraft, as appropriate. Prepare and submit customer’s request for transfers of money or deposits to cover overdrafts. - Process and ship monthly customer bank statements and CD Rom packages. - Perform file maintenance...