IT Installation & Deployment Technician
AD Solutions · Orlando, Florida, US
The IT Support Specialist is responsible for the daily support, service, repair, and availability of managed network devices, printers, and other office tech...
Job description
The IT Support Specialist is responsible for the daily support, service, repair, and availability of managed network devices, printers, and other office technology within Florida, for internal and external clients. This role includes responding to customer requests, providing technical support, training, and managing hardware procurement and inventory. The ideal candidate is client-focused, technically minded, and passionate about delivering a high level of customer service. Job Duties and Responsibilities: - Service Level Management: Ensure Service Level Agreements (SLAs) between customers and the company are met, resolving service requests promptly and professionally. - Technical Support: Provide troubleshooting for user-generated tickets, including PC/laptop/tablet/smartphone OS, basic applications, printing and connectivity, VOIP, email, remote access, and Office 365. - Device Maintenance: Conduct routine servicing, troubleshooting, diagnostics, installation, component replacement, and repairs on printers, multi-functional devices, and other managed assets. - Installations and Setup: Perform simple to advanced installations, IP address configurations, printer driver downloads,...