Taxpayer Support Specialist 1

Job description

DEPARTMENT OF REVENUE: Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement. TAXPAYER SUPPORT SPECIALIST 1 Job Location: Taxpayer Services Division 1600 W Monroe St. Phoenix, AZ 85007 Posting Details: Salary: $16.35 Grade: 13: Closing Date: 5/10/2026: Job Summary: The Taxpayer Support Specialist 1 is the face of the Department of Revenue by interacting in person with taxpayers coming into the Phoenix office. This role is responsible for receiving visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately. The Taxpayer Support Specialist 1 will provide basic and accurate information to in-person taxpayers and will receive, sort, and distribute daily deliveries, including providing assistance with opening and sorting mail and working Post Office return mail. Additionally, the Tax Support Specialist 1 is responsible for coordinating lobby traffic by checking in visitors, assigning badges, triaging walk-ins, and documenting summons, and is to maintain office security by following safety procedures and controlling access via the reception desk. Job Duties: Service Delive...