Welcome Center Specialist

Job description

Description National Capital Treatment & Recovery, formerly Phoenix House in Arlington, VA is hiring for a full-time Welcome Center Specialist to help respond to inquiries; obtain inquiry information, schedule and confirm assessments/appointments; follow-up on missed appointments; maintain medical record database (Welligent). This is a full-time M-F 8am-4:30pm, hourly position with full benefits. The Welcome Center Specialist will provide excellent customer service to all callers seeking information regarding treatment services from Phoenix House programs. The primary goal is to schedule an in-person assessment with the assessment team to determine what level of care is needed to appropriately treat the client or to refer the client to an appropriate resource in the community in a timely, courteous and effective manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: · Answer calls in a courteous, clear and empathetic manner. Return any missed calls in a timely manner. · Provide callers with up-to-date information regarding NCTR programing offerings and locations. · Complete telephone initial screening questionnaire in compliance with DCF requirements to identify potential services. · Sched...