Customer Success Officer - CV

Job description

About CareVicinity CareVicinity is a next-gen care platform built to connect support workers and care recipients with ease, flexibility, and trust. We are a fresh, tech start-up built by a team that believes better care begins with better connections. We are growing quickly and building something that genuinely matters. If you're passionate about tech that makes a difference, welcome to CareVicinity. Please note that Trilogy Care assists in the recruitment for this role. What You’ll Do: You’re Our Kind of Person If You… - Onboard coordinators, clients, and providers so they are confident using CareVicinity from day one - Help clients create profiles, post jobs, and secure workers for their requests, ensuring that postings are accurate and actionable - Guide providers in creating and optimising profiles, applying for jobs, lodging shifts, and navigating payment information - Drive job fulfilment by ensuring roles attract and match suitable providers, engaging directly where needed to close gaps fast - Liaise closely with various departments to remove barriers and maintain smooth workflows from start to finish - Deliver timely, professional support via chat, email, and phone, resolvi...