Senior PHP Software Engineer

Job description

Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re seeking a Senior Software Engineer with PHP experience to join the Workforce Management product team - Zendesk’s AI-powered solution for forecasting, scheduling, and agent performance tracking. In this role you’ll design and deliver scalable backend systems that power features used by thousands of customers and millions of end users, helping organizations optimize workforce efficiency through reliable, data-driven automation. What you’ll be doing: Design, implement, test, and maintain PHP backend services (Laravel or similar) that power large-scale, customer-facing features. Own end-to-end delivery for features and components: participate in discovery, estimate and plan work, implement, test, deploy, and support in production. Influence system architecture, API design, and data models to balance reliability, performance, and maintainability. Collaborate closely...