Truck Renewal Specialist

Job description

Job Description: JOB OVERVIEW The Truck Renewal Specialist is responsible for the timely management of registration renewals and replacement requests. They will provide expert level customer service support to internal stakeholders and external drivers/clients. Manage vendor oversight and deliverables, ensuring necessary documentation is provided and resolving obstacles in a timely manner while maintaining integrity in a fast-paced, high-volume transaction environment. KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS: - Manges expiring vehicle registrations for assigned states either on-line, directly with the state or using third party vendors within established timelines. - Applies for, processes and follows-up on duplicate registrations, plates and decals for clients on replacement services for assigned states either on-line, directly with the state or using third party vendors within established timelines. - Scans and validates incoming registrations, plates and replacements with accuracy and efficiency. - Meets Client SLAs. - Maintains L&T Renewal and Replacement Queues with proper statuses. - Investigate and determine root cause of issues or failures and work to reduce exposure tha...