Customer Engagement Specialist

Job description

Client Engagement Specialist – Richter Guardian, Where Trust Meets Protection About Richter Guardian: For nearly 100 years, Richter has been a trusted advisor to entrepreneurs, executives, and families. Today, we extend that legacy with Richter Guardian — a concierge-style cybersecurity and digital protection service designed to safeguard the personal lives of those who expect the highest level of care and discretion. Your Role: As a Client Engagement Specialist, you will be the dedicated guide for our clients throughout their Richter Guardian journey. From the first conversation to onboarding, and through ongoing care, you will deliver a white-glove experience that inspires trust and confidence. This role blends client relationship management, service excellence, and coordination with our cyber analysts and service partners. Your mission is to ensure clients feel protected, understood, and supported at every step. What You’ll Do: Support prospective clients during the decision-making process. Deliver seamless onboarding and a reassuring first experience. Act as the central point of contact, always responsive and attentive. Anticipate client needs and identify opportunities to enha...