Technology Support Admin Supervisor

Job description

General Summary At LAIKA, we craft distinctive animated films through a blend of artistry and innovation. The Technology Support Administration Supervisor is responsible for supporting the end users of LAIKA’s technical systems and tools and ensuring adoption and consistent use across the studio. This position supervises Mac, Windows, and Linux systems administrators, and works collaboratively with artists, technicians, and business leaders to address challenges, identify opportunities, and ensure production efficiency. Job Functions: - Supervise technology support staff, working with them to develop their skills and careers, and ensure that they have the tools and resources needed to deliver impactful service. - Develop and improve key performance indicators, metrics, and ticket workflows by effectively using team resources. - Manage the continued improvement of policy and technical documentation. - Manage complex technology projects through their completion. - Ensure technical systems and tools are planned and budgeted, and consistently deployed, adopted, and utilized across the studio. - Work with supervisors and leads in Support Engineering to provide a unified response to emer...