Director Product Management

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. About the Role: NICE is defining the future of AI-powered customer experience. As Director of Product Management for Agent Copilot, you will own the product vision and strategy for how AI agents augment human agents in the contact center and beyond. This is the pivotal product in NICE's AI-first transformation: a real-time copilot that sits alongside agents, surfacing the right knowledge, automating routine actions, and coaching agents to deliver exceptional outcomes. You will lead a cross-functional team spanning R&D, data science, design, and professional services to ship products that materially improve agent performance, reduce handle time, and accelerate onboarding for some of the world's largest enterprises. Why This Role Matters: Agent Copilot is the connective tissue in NICE's agentic CX platform strategy. - It is the AI-first entry point for hundreds of thousands of contact center agent...