Information Technology Site Support Intern

Job description

The Information Technology Site Support Intern will gain hands-on experience in IT operations, documentation management, asset tracking, AI, workflow, automation, and end-user support processes. The intern will assist in maintaining accurate records, improving documentation standards, and supporting IT asset lifecycle activities. This role involves engaging in a variety of projects and responsibilities that can entail: - Assisting IT Site Support Engineers with documenting technical processes, troubleshooting steps, and support procedures - Creating, updating, and organizing training materials and user guides - Supporting IT asset management activities, including inventory tracking, tagging, and auditing - Assisting with IT equipment lifecycle processes, including collection, cataloging, and preparation for recycling or disposal - Maintaining accurate records of hardware and software assets - Standardizing documentation templates and improve knowledge base content - Supporting onboarding/offboarding IT checklists and documentation - Wiring closet organization via current drawing creation for sites and storage in Sharepoint Qualifications: - Degree program must be Computer Science,...