JobMesh

PM Housekeeper (FT)

Grand Traverse Resort and Spa · US

SUMMARY This position is responsible for responding to guest calls for service in a prompt, courteous, and thorough manner. Other responsibilities include, b...

Job description

SUMMARY: This position is responsible for responding to guest calls for service in a prompt, courteous, and thorough manner. Other responsibilities include, but are not limited to, maintaining the public and employee areas of the resort. ESSENTIAL DUTIES AND RESPONSIBILITIES: - To be completely familiar with complex and outlying areas - Provide exceptional guest service for internal and external guests. - Keep pager, radios, vans and keys safe and secure at all times. Ensure these items are turned in at shift end. - Respond immediately to all pages received - Always follow “knocking on doors” procedure as outlined in part one of your housekeeping department employee manual, when delivering items to guest rooms - Report any unusual circumstances to your supervisor. - Offer all assistance possible to your guests - Immediately report to your supervisor or the housekeeping office any damage of furniture or furnishings - Maintain equipment in good condition. Report all maintenance problems to the housekeeping department - Good rapport with fellow employees and reflect positive attitude. Provide a teamwork atmosphere. - Perform other housekeeping job duties asked of you during your shift...