Sales Counselor

Job description

The Role The Sales Counselor is responsible for supporting the sales and marketing efforts of Enso Village by engaging prospective residents and their families, providing exceptional customer service, conducting tours, and guiding prospects through all stages of the sales process. This role plays a key part in maintaining occupancy targets, nurturing leads, and ensuring a seamless move-in experience consistent with Enso Village’s mission, vision, and values. The Sales Counselor works closely with the Sales Director, Sales Coordinator, and cross-departmental teams to ensure prospective residents receive accurate information, timely follow-up, and a welcoming, high-quality experience. Essential Duties & Responsibilities: Prospect Engagement & Lead Management: - Serve as the first point of contact for prospective residents and families; respond promptly and professionally to inquiries (phone, email, website, walk-ins). - Conduct community tours, presentations, and informational sessions that reflect Enso Village’s philosophy, culture, and service offerings. - Build rapport with prospects and families through discovery, needs assessment, and personalized communication. - Maintain activ...