Customer Service Representative I

Job description

Job Purpose and Impact The Customer Service Representative, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues. Key Accountabilities: - Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management. - Inform customers about order status, invoices, contract balances and other information needed to complete the sale. - Execute customer service strategies. - Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures. - Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff. - Other duties as assigned Qualifications: MINIMUM QUALIFICATIONS: - Bachelor's degree in a related field or equivalent experience PREFERRED QUALIFICATIONS: Equal Opportunity Employer, including Disability/Vet - Experience working with contracts such as government, legal etc. - Experience in SAP...