Regional Customer Service Coordinator

Job description

Achieve the best-in-class service objective for RNA in line with strategy 2030. Drive initiatives across functions and areas that will improve our NPS score in line with our strategic goals. Improve and drive internal and external Communication. Consistently drive for improvement in NPS for RNA to meet the defined targets. Define what is best in class customer expectation and drive quantifiable data driven initiatives across RNA. Review customer survey results, analyze and present to RNA Area Management to improve customer experience. Support in Quality Promise reviews and provide feedback and solutions. Ensure CES feedback loop back to the customer for every input received from customers. Identify opportunities for proactive issue resolution and proactive information - anticipate customer enquiries to deliver proactive solutions. Audit customer touch points and identify training needs that will support our aspiration to be best in class service provider Establish a pro-active internal and external information flow Participate and support the global / regional projects related to Customer Service experience Participate in cross-functional Area meetings, discussing solutions impacti...