Manager, AACU Member Advocacy Center Operations and Quality Assurance

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: This job is within the American Airlines Federal Credit Union. The role is responsible for managing the daily operations and quality control efforts for the Member Advocacy Center, which is the main member contact department for the Credit Union. What you'll do: - Act as the day-to-day supervisor for various Team Leads and support staff, managing their schedules and team assignments; assist as needed with guidance on team-related issues as they arise - Support the overall department operation and serve as primary backup manager, as needed - Develop, implement and maintain a continued department education program for agents in partnership with Training - Coordinate the daily operations of the Member Advocacy Cen...