BI Support Lead

Job description

Overview The BI Support Lead is responsible for overseeing Cavender’s Business Intelligence reporting ecosystem to ensure stability, accuracy, and high-quality service delivery across the organization. Reporting to the Vice President, Retail Data & Digital Architecture, this role serves as the operational lead for BI production support and reporting reliability. This position partners closely with IT and cross-functional business teams to maintain, enhance, and optimize reporting solutions across modern data platforms including Snowflake, Sigma, Power BI, Matillion, HVR, and Fivetran. The BI Support Lead ensures data integrity, timely issue resolution, metric governance, and continuous improvement of reporting operations to support business-critical decision-making. Duties and Responsibilities: - Support the “Cavender’s Culture” and drive the Mission, Vision and Values. - Serve as the primary lead for BI production support and reporting operations. - Manage and prioritize BI support requests, incidents, and enhancements. - Ensure timely resolution of reporting, dashboard, and data-related issues. - Partner with IT and business leaders to support and enhance reporting metrics. - Mon...