Customer Service Rep 1 Part Time (Bilingual Medical Self Pay)

Job description

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). The Customer Service Representative resolves patient healthcare accounts by negotiating payment with patients/guarantors while meeting or exceeding performance and quality objectives. This position is responsible for completing daily account related functions in an efficient and timely manner to accelerate the patient-to-payment process. Responsibilities: Through both inbound and outbound calls leveraging an auto-dialer, negotiate payment plans with customers by reviewing account history both through the Savista's database and, if additional information is required, the client’s portal as well as payment portals to review prior payments. Maintain a 96% quality score through superior customer service and accurate documentation of customer e...