Lead Operational Excellence & Control

Job description

Are you a senior professional who thrives on structure, governance and performance? Do you combine strategic oversight with a pragmatic mindset, enabling predictable, data‑driven and compliant operations? For the Corporate Real Estate Management & Facility Services NL (CREFS NL) department, we are looking for Head Operational Excellence & Control . About CREFS: CREFS NL manages the full real estate portfolio and related facility services for ING offices in the Netherlands. Our mission is ‘ to deliver a sustainable and empowering office experience that fosters connectivity, enhances ING’s attractiveness to employees and clients and drives business growth, always lean, cost-effective and high performing’ . We take pride in delivering excellence. With a long‑term vision as our compass, we make thoughtful, data‑driven decisions that move us forward. Our commitment to learning and improvement fuels a culture of curiosity and innovation — ensuring we stay ahead, stay relevant, and continue to shape meaningful experiences. What drives us is not only what we do, but also how we do it. We believe that great work should also be enjoyable. We create an environment where collaboration, ambitio...