Customer Service Rep (02727) 310 South Creek Drive
Domino's · Manteno, Illinois, US
Company Description We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to ge...
Job description
Company Description We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash! Job Description: We are seeking a friendly and dedicated Customer Service Representative to join our team at our Manteno, United States location. As a Customer Service Rep, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services. - Answer incoming customer calls, emails, and chat messages in a timely and professional manner - Address customer inquiries, concerns, and complaints with empathy and patience - Process orders, returns, and exchanges accurately and efficiently - Maintain up-to-date knowledge of company products, services, and policies - Collaborate with other departments to resolve complex customer issues - Document customer interactions and update account information in our customer service software - Identify and escalate priority issues when necessary - Provide suggestions for improving cust...