Service & Quality Strategic Operations Manager

Job description

SUMMARY: Contributes to the strategic vision and decision making through the creation of advanced financial and operational data analytics. Aligns Service and Quality direction with presentation creation that supports the entire Subaru Service & Quality business. Operates as a trusted Service & Quality liaison to all SOA departments, working closely with the Service & Quality Leadership team to ensure proper representation. At times the incumbent may be required to represent and communicate the Service and Quality Leadership position at SOA meetings. Creates, reviews, monitors, analyses, and reports on all aspects of Service and Quality including but not limited to; Warranty, PAR, Customer Pay, Field Service Quality (FSQ), Field Quality Assurance (FQA), Advanced Quality Assurance (AQA), Technical Training, Field Quality and Service Operations. Responsible for the continual creation, benchmarking, maintenance and strategic enhancement of information systems for all Service & Quality groups including Field Quality, FSQ, FQA, AQA, Tech Training, Service Operations, Claims and Field support. CORE RESPONSIBILITIES: Completes other ancillary duties and responsibilities as requested. - Th...