IT Program and Operations Lead

Job description

Van Andel Institute (VAI), a world-class biomedical research institute, located in Grand Rapids, Michigan, is dedicated to improving human health. We are pioneers in the fight against cancer, Parkinson's, and other diseases. We are committed to inspiring the next generation of scientists and educators. Van Andel Institute is seeking a strategic and operationally-minded IT Program and Operations Lead to help drive the effectiveness, maturity, and alignment of IT services across the organization. This role is ideal for someone who thrives at the intersection of strategy, operations, and execution—bringing structure to complex environments, improving service delivery, and enabling IT teams to operate as a cohesive, high-performing function supporting world-class biomedical research and education. What You’ll Do: IT Operations & Governance: · Establish and maintain IT policies, standards, and procedures to ensure consistent execution across teams · Define and mature core IT service management processes (incident, change, problem, request) · Ensure alignment with institutional priorities, risk management practices, and compliance requirements Program & Portfolio Management: · Lead IT pr...