Customer Service Supervisor

Job description

As a Customer Service Supervisor (CSS) , you are a motivated leader who plays a key role in supporting store operations . You’ll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked . What You’ll Do: Deliver outstanding customer service and resolve inquiries promptly. Support and collaborate with leadership team to achieve store goals in sales, expenses, A ssociate retention and training. Lead, motivate, and train A ssociates to drive sales and performance during shift . Ensure consistent execution of customer service programs , policies , and store technology components. Manage cash processes, inventory, vendor check-ins, and store safety. Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need . Benefits: We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical , dental , vision and mental health benefits, ESOP (Emplo...