Special Projects Coordinator
City of New York · New York City, New York, US
Job Description The NYC DOT’s Commissioner Correspondence unit’s (CCU) is the Commissioner’s central hub for customer service and processing of communication...
Job description
Job Description The NYC DOT’s Commissioner Correspondence unit’s (CCU) is the Commissioner’s central hub for customer service and processing of communication. CCU assists several Divisions with processing and tracking concerns and correspondence related to large-scale agency-wide projects and initiatives. The Unit processes correspondence received from the NYC DOT’s public facing website, the mayor’s office, the 311 Call Center, social media posts and hard copy mails addressed to the Commissioner. CSLACU assigns these requests/cases to the appropriate Operational Unit using a Customer Relationship Management (CRM) application called the Agency Response Tracking System (ARTS). The candidate will serve as the Special Projects Coordinator for the Commissioner Correspondence Unit (CCU). Key responsibilities include: - Supervising a team of two to three staff members, reviewing and managing their workload related to incoming speed hump and traffic signal cases - Analyzing data using DOT systems such as SWOTS and GeoTab to assess the feasibility of speed hump and traffic signal requests - Monitoring and evaluating staff workload to ensure all studies and installations comply with current...