Technical Field Operations Technician

Job description

W e are seeking a skilled IT Field Support Specialist to join our team, providing exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader, and we are looking for a stellar representative to deliver above-and-beyond service to our client. Responsibilities: - Provide White-Glove concierge-level customer experience supporting internal employees face-to-face, via chat, and over the phone - Schedule and communicate travel to regional offices to provide in-person support regularly - Constantly update users on the status of their incidents, requests, or problems - Educate users on basic functions and new technologies to streamline their workflow - Troubleshoot network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network - Support users on applications and tools within the environment, including Office Suite, RSA, Okta, Collaboration tools (Zoom, Google Meet), Mac and Windows OS - Provide walkup/desktop support during normal business hours, Monday to Friday from 8 am to 5 pm - Maintain local inventory to ensure replacement equipment is always on hand - Support IT es...