Help Desk Specialist

Job description

Description Help Desk Specialist Position: Soliel, LLC is an accomplished and innovative Woman Owned Small Business (WOSB) delivering IT engineering and critical mission support services to the public sectors. Soliel offers reach-back to experts in each field, a culture that supports employee growth and development, and a stable environment that affords cross-collaboration. We are currently seeking a Help Desk Agent for our DoD customer. The help desk agent will field requests for support from the ticketing system and email, research and identify solutions and provide answers to end users. Location: Navy Yard, Washington DC: Hybrid Work Position (3 days on site) Start Date: ASAP: Clearance: Secret: Essential Duties and Responsibilities: · Respond to all telephone and email inquiries in a professional and timely manner. · Maintain and organize electronic files, records, and documents ensuring accuracy and confidentiality. · Assist with onboarding new employees with regards to NAVSEA Enterprise Mission Assurance Support Service (eMASS). · eMASS Responsibilities: o Manage user account creation, modification, and termination processes in accordance with agency policies and procedures....