Supervisor, Patient Access (Full Time, Evening Shift)

Job description

At NorthBay Health the Supervisor, Patient Access & Communications coordinates all functions related to the daily operations and process in patient registration and hospital PBX communication. This includes direct supervision of staff including Patient Access Ambassadors and PBX Communications Ambassadors to ensure efficient utilization of time and service to patients, monitoring daily productivity levels, and providing coaching sessions to improve performance. Oversees scheduling of employees, evaluates performance, resolves patient and staff complaints, and administers discipline as necessary. Coordinates registration operations with other NorthBay Health's departments, as strategically defined by leadership and as pertinent to compliance with Title 22, JCAHO, EMTALA, HIPAA, and other regulatory entities. Initiates formal and informal documentation to staff directing the registration and switchboard processes. Communicating directly with Leadership the Supervisor will discuss opportunities for enhancing staff training and performance, and assists in the development of action plans for improving daily operations. Motivates team members to exceed departmental goals and objectives t...