Support Engineer for CloudCasa (L2/3)

Job description

Company Description Catalogic Software provides data protection and backup solutions, helping organizations safeguard and manage their data across various environments. Job Description: Support Engineer for CloudCasa (L2/3) We are looking for an L2/3 Support Engineer to support CloudCasa, our Kubernetes backup, recovery, disaster recovery, and migration platform. This role is for someone who can go beyond basic ticket handling. The candidate should be able to troubleshoot Kubernetes environments, analyze backup and restore issues, work with customers and internal engineering teams, and help resolve complex technical problems across cloud-native and hybrid environments. The engineer will support CloudCasa customers using SaaS and self-hosted deployments, including environments running on public cloud, private cloud, and enterprise Kubernetes platforms. Responsibilities: The role will include: - Handling L2 and L3 customer support cases for CloudCasa - Troubleshooting backup, restore, migration, and DR issues in Kubernetes environments - Investigating failures related to agents, jobs, storage targets, cloud integrations, and Kubernetes resources - Reviewing logs from CloudCasa compon...