Intermediated Major Loss Claims Specialist

Job description

Purpose of the role Manage complex claims end-to-end, using expertise to deliver strong outcomes for intermediated customers. 6 month maximum Term Contract. Key priorities: - Manage 80–100 complex property and SME claims end-to-end. - Ensure timely resolutions and optimal financial outcomes. - Investigate and adjust large, complex claims. - Build strong relationships with brokers, adjusters, and suppliers. - Set accurate reserves and ensure full regulatory compliance. - Proactively manage risk and seek continuous improvement. - Follow all WHS policies and contribute to a safe workplace. - Support a strong risk culture within the team and business. About you: Experience & Knowledge: - Degree desirable but not essential. - 5+ years' experience managing home, landlord, and SME claims. - Strong knowledge of relevant legislation and industry best practice. - Understanding of general insurance and broker environments. - Commercial thinker with strong problem-solving skills. - Proven customer service experience in a complex industry. - Self-motivated with excellent time management and organisation skills. Ways of working: This role can be remote for the right applicant. Youi offers a hybr...