Virtual Personal Banking Advisor

Job description

Create your best future and join Westpac as a Virtual Personal Banking Advisor . What’s the role?: There are multiple Full-time, Permanent roles onsite in Lomond commencing 9th June 2026. Provide outstanding customer service by assisting Westpac customers with their banking needs in a fast-paced inbound contact centre environment. Efficiently resolve inquiries, identify opportunities to promote relevant products and services, and contribute to a seamless and positive customer experience. What do I need?: Your journey will begin on 9th June 2026 as a Virtual personal Banking Advisor; you’ll be the friendly voice guiding our customers through their banking journey. You’ll handle a variety of customer inquiries, from simple account balances to complex product-related issues. Your exceptional communication skills will be essential as you build rapport and resolve customer concerns efficiently. We're searching for customer service superstars eager to kickstart their career with a reputable bank. Specifically, we're looking for individuals who possess: At least 12 months of customer service experience (any industry) Thrive in a corporate and professional working environment Ability to th...