Contact Center Lender

Job description

Summit Credit Union is seeking a member focused professional to join our contact center as an Contact Center Lender! If you enjoy strengthening people's financial stability and helping members reach their goals, this role is for you! As a Contact Center Lender you are responsible for prompt, courteous, and thorough assistance to members/potential members using the telephone and other customer access points. You will be conducting phone interviews, completing loan requests, and providing timely loan decisions to our members. Key Responsibilities: - Process Contact Center Loans - Prepare consumer loan documents for Contact Center Loans. Verify loan details with member. - Works with the member to determine best avenue for loan disbursement to ensure convenience for the member. Communicates closing appointment details with branches as applicable - Manages the DocuSign process for the Contact Center - Processes DMV requests for the Contact Center - Manages insurance verification for the Contact Center loans - Underwriting and Queue Management - Conduct loan interviews and complete loan applications for applicants for all consumer loan types. - Makes outbound calls to applicants whose lo...